Contact Information:

Our mailing address:
P.O. Box 39, Simpsonville, KY  40067

Our location is:
7101 Shelbyville Rd, in Simpsonville.

Office hours:
8:00 a.m. to 4:00 p.m. Monday through Friday.
(502) 722-8944
or 1-866-829-8944

State Relay TDD call:
1-800-648-6057

MASTER CARD & VISA Now Accepted

For Line Breaks or other Emergencies:
 Call 911
or
(502) 220-6271

Customer Bill of Rights  

    As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations:

• You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.
   

• You have the right to inspect and review the utility's rates and tariffs operating procedures during the utility's normal office hours.
   

• You have the right to be present at any routine utility inspection of your service conditions.
   

• You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.
   

• You have the right to dispute the reasons for any announced termination of your service.
   

• You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.
   

• You have the right to participate in equal, budget payment plans for your natural gas and electric service.
   

• You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.
   

• You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected.
   

• If you have not been disconnected, you have the right to maintain your natural gas and electric service for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March.
   

• If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you:

              1. Present a Certificate of Need issued by the Kentucky Cabinet for Human
                 Resources, and
              2. Pay one third (1/3) of your outstanding bill ($200 maximum), and
              3. Accept referral to the Human Resources' Weatherization Program, and
              4. Agree to a repayment schedule that will cause your bill to become current
                  by October 15.

• You have the right to contact the Public Service Commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636).

The Customer Bill of Rights is referenced in 807 KAR 5:006 Section 13.

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